RETURNS, EXCHANGES & REFUNDS

We hope that you are happy with your order! However, if you would like to return your order please see our returns policy and procedure below. Please note this returns policy is applied to all orders once they are placed.

If you are looking for information on delivery, please read our Shipping Information page for details.

 

What Is Your Returns Policy for Change of Mind?

If you receive a product from us that wasn’t quite right, we are happy for you to return it for an exchange or credit note. Please note we do not offer refunds unless the item is deemed to be faulty by the manufacturer. Sale items can not be exchanged, credited or refunded, unless the item is deemed faulty.

To be eligible for an exchange or credit note, the product needs to be returned to us in its original condition, within 14 days of receiving it.

 Please note:

• Merchandise must not have been worn/used, altered, or washed
• Merchandise must have all tags attached in their original placement and be returned in original packaging.
• A Quirk Of Fate reserves the right to deny a refund or credit if the goods are not returned in the specified condition.
• Original shipping and handling charges are not refundable for change of mind
• We offer exchanges in the form of a credit which is valid for 12months from the date of issue.
• We do not accept returns after 14 days unless goods are faulty, do not match the description, or do not perform their function.
• If an in-store pick-up product needs to be returned, we require that it be returned within 14 days of email notification that your order is ready to be collected in-store.

As per ACCC regulations, AQOF has the right to either repair or replace a product before a refund is issued. If an item cannot be repaired or replaced and the customer does not want to receive an alternative product to the same value, we will happily provide a refund.

If an item is deemed to be faulty due to inappropriate use by the customer, AQOF is not required to provide a refund.

AQOF may take into account how much time has passed since you bought the product and consider the following factors:

• Type of product;
• How a consumer is likely to use the product;
• The length of time for which it is reasonable for the product to be used;
• The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

Customers should follow any care instructions provided with products and take care of items to ensure they last.

We will reimburse you the cost of returning an item that has been deemed to be faulty, but please take special care when packaging it for return via post or freight to ensure we receive it in the condition it was sent. We are happy for you to return it to us in-store, so please let us know if this is an option for you.

If at any point you would like to discuss a purchase, please do not hesitate to contact us as we are more than happy to offer our advice. 

 

Items that cannot be returned

Due to health regulations, certain products are exempt from being able to be returned due to Change of Mind these include:

• Earrings
• Beauty products such as nail polishes, creams, lotions, body oils, balms, hair gels etc.
• Lingerie and hosiery such as underwear, swimwear and tights.

Sale items can not be exchanged or refunded, unless the item is faulty.

Items sold and clearly marked as faulty products cannot be returned for an exchange or refund.

Gift cards cannot be refunded.

 

How do I return an item?

Sale items can not be exchanged or refunded, unless the item is faulty.

To arrange a return, contact A Quirk of Fate via e-mail (info@aquirkoffate.com) with the details of the original purchase and we will work with you to arrange the return.

Alternatively, contact us as soon as possible to organise to return the product in-store. Please do take extra care to package your items up as safely as possible to ensure we receive them back in the required condition to be able to issue you a refund.

Once the goods are received and checked, we will issue the credit or refund within 1-4 days. If items are not returned within the specified time frame, A Quirk Of Fate reserves the right to deduct the return shipping cost from the credited amount.

Returns will not be accepted without a return number. Please contact us to arrange returns before you ship goods.

We do not offer any exchanges, credit notes or refunds on used, damaged or lost products.

 

I received a gift from A Quirk Of Fate that I want to exchange?

We require an original invoice to be able to issue a credit/exchange in our system. To do this we would ideally require an invoice or gift receipt number or a purchase date. Please contact us and we will do our best to assist you in this situation.

Refunds are not available for gift returns.

 

Do I pay for return shipping?

When you send an item back to us we ask that you pay for the return postage. For faulty goods, we will provide an immediate refund of the shipping costs as soon as we have received goods back, if the items are received in the specified timeframe and a copy of the receipt for the postage is provided.

It is the customer’s responsibility to package up the return item/s safely to ensure no damage occurs in transit.

A Quirk Of Fate reserves the right to deny a refund or credit if the product is returned in poor condition/broken or damaged due to improper packaging for transit back to A Quirk Of Fate, so please take extra care!

Any products that are issued as an exchange item will be shipped using standard post. If you require items to be sent Express we will ask that you cover the cost of the Express Postage.

 

Have you received my returned item?

You will receive an email once your item has been received but please feel free to contact us if you have any concerns. Please ensure tracking is obtained on posting back to us, so we can be sure to know where your parcel is & can be easily tracked.

 

When will my return be processed?

We will aim to process your exchange, credit note or refund within 1-4 working days of receiving the returned product. Once it has been processed you will receive an email notification. Please allow 2-5 working days for any refund(s) to show in your bank account.

We do not offer any exchanges, credit notes or refunds on used, damaged or lost products.

 

What if the product breaks, is faulty, or is not what I ordered? 

If you receive a product which is broken, damaged or does not meet the description of what you ordered on delivery please contact us within 2 business days of receipt of goods to discuss your concerns. For items that are received broken or damaged please take a photo of the goods without unpacking the item/s more than necessary so we can forward it to our courier to make a claim.

Once the damage is assessed we either ship out a replacement or provide a credit note or refund depending on the circumstances. We may request items are returned to us before we can issue any refunds or credit notes.

The quicker you can alert us of the problem, the more chance we have of still having the product in stock to enable an exchange.

 

Return Shipping

Please contact A Quirk of Fate before returning items.

To return your product, please mail or drop your product to:
A Quirk Of Fate
289 High Street
Northcote VIC 3070

 

Afterpay Purchases

Customers should read the Afterpay terms and conditions carefully before making a purchase. AQOF is not the supplier of this finance product and accepts no responsibility for customer obligations to Afterpay.

We ask that you read the information provided before deciding if this is the right payment plan for you.

Contact Afterpay to view all terms and conditions www.afterpay.com.au/terms/

 

Aggressive and Intimidating Behaviour Policy

At AQOF we will go above and beyond to help rectify a situation where customers for whatever reason are dissatisfied, however, ask that customers remain calm and polite in dealing with AQOF management and staff to make this happen.

At AQOF we have a strong stand against bullying & intimidation. Management will not tolerate any abusive behaviour being directed towards employees, management or other customers. We will refuse the service of any customer who acts with aggression, intimidation and/or abusive language towards staff. Any demands from customers who display any of the above will immediately be denied. Customers may be asked to leave the premises or to cease phone/e-mail contact with AQOF.

Please note that some employees are prevented from performing certain functions and making certain decisions within the business. If they cannot help you, they may ask that you contact management to resolve a matter. The best way to do so is to contact info@aquirkoffate.com with your query and management will get back to you as soon as possible.

We’re a small business, run by a small team. We pride ourselves on providing friendly and efficient service, though we admit we don’t always get it right. If you have any problems with our service, please do not hesitate to contact us directly so we can try to make things right. Occasionally things happen outside of our control such as IT issues, inventory issues, staff illness etc. however we will endeavour to deal with orders and enquiries as efficiently as possible to ensure a happy outcome for our customers.

Of course, we’re also happy to receive positive feedback about your AQOF experiences both in-store and online. Please forward any correspondence to info@aquirkoffate.com

 

 

Thanks,

AQOF Team x